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ATA - Customer Service Support

22/08/2025
05/09/2025
Permanent - Full Time
Bowen Hills
Customer Service

Advance Traders, a leading wholesaler in the cycling industry is looking to hire an efficent customer service team member to help drive us forward. Advance Traders is looking for a motivated and customer-focused individual to join our Internal Sales and Operations Team at our Head Office in Bowen Hills, Brisbane. As a key player in our team, you’ll be responsible for fostering positive relationships with bicycle shop dealers and providing them with the best solutions. You will be the first point of contact for sales inquiries from the stores and also a key link to the 7 sales representives around the country.  This is a perfect opportunity for a proactive problem-solver who thrives in a fast-paced environment.

Why choose Advance Traders?

Advance Traders is an Australian based multi brand distributor to the cycling industry.  With over 30 bicycle and accessory brands we are able to meet most customers needs.  Our distributed brands include Merida, Cube, BMC, Silverback, Pedal, Raven, DK, Kink, MET, FIZIK, Ravemen and many more. Our core purpose is to enrich mind, body, earth and soul with the freedom of riding.

  • Unique culture based on genuine teamwork to get the job done.
  • Central Brisbane office location
  • Close to public transport & close to the CBD
  • Great brands and desirable products in the cycling industry
  • Reward and recognition - our culture is built on celebrating high achievement through annual rewards. Each year our top achievers are rewarded with a ticket to an amazing event. Last year’s event was in Japan and this year is in Cairns.
  • Team benefits - people are our number one philosophy and we care about their health and wellbeing, their family and their ‘Brightness of Future’. We offer a Parental Leave package, $1000 towards self-development per year, great price on our products and we have a ride to work program.
  • Employee Ownership - our Employee Share Scheme offers all our people the equal opportunity to buy shares each year. This ownership is important to our culture as we treat the business like our own.
  • Work in a purposeful environment - we are working hard to become B-Corp certified which means meeting global standards in areas like environmental impact, diversity, and inclusiveness.

 

 

Job Description

Key Responsibilities:

  • Respond to inbound sales calls, focusing on solutions-driven service to resolve customer needs efficiently.
  • Build and nurture long-lasting relationships with both new and existing customers, reflecting our commitment to valuing and supporting our business partnerships.
  • Work within a team environment to achieve business targets, promoting the best value and variety that we offer across multiple globally recognised brands.
  • Manage administrative and sales tasks efficiently, supporting the smooth day-to-day operations of the business.
  • Contribute to the overall success of the company by ensuring that our partners and customers have the best possible experience and outcome.

Desired Skills and Experience

  • 1-3 years of internal phone sales experience.
  • Experience with or knowledge of bicycles highly desired but not essential.
  • Excellent verbal and written communication skills.
  • Professional, self-driven approach with a strong problem-solving mindset.
  • Positive, proactive attitude with the ability to thrive in a team-oriented environment.
  • NetSuite system knowledge is an advantage.
  • Proficiency in MS Office / Google Suite. Excel / Sheets.
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